Holiday support schedule

Support will be closed for non-emergencies from Tuesday, December 24th, 2013 to Thursday, January 2nd, 2014, as the VaultPress team celebrates the holiday season with their family and friends.

We’re still here for you if you run into any emergencies, but response times may be longer than usual.

If it’s an emergency, and you need assistance during this time, you can contact us from your VaultPress dashboard. Our support guides may also come in handy.

We wish you and yours a happy holiday season!

Posted in Announcements | Leave a comment

Upcoming support closure for non-emergencies

We wanted to let you know that support will be closed for non-emergencies from Thursday, September 26th, 2013 to Thursday, October 3rd, 2013.

Every year, the VaultPress team joins our fellow Automatticians to dream up new ways of improving our services and delighting our users.

We’re still here for you if you run into any emergencies, but response times may be longer than usual.

If it’s an emergency, and you need assistance during this time, you can contact us from your VaultPress dashboard. Our support guides may also come in handy.

We look forward to showing you what we’re cooking. Thanks for flying VaultPress!

Posted in General | Leave a comment

The VaultPress plugin: now in the WordPress plugin repository

We’re happy to announce that the VaultPress plugin is now listed in the official WordPress plugin repository. As you may have already noticed, you will receive the standard WordPress notifications for any future releases. You’ll also be able to update the VaultPress plugin from your WordPress dashboard.

Our auto-update procedure will still be used when needed. For example, if we have to deploy a security hot-fix for a vulnerability that’s widely exploiting WordPress installations or for VaultPress performance upgrades. Feel safe, knowing we’ve got your back.

Accompanying this announcement, we also published the 1.4.6 maintenance release which fixes a couple of error notices if you are using PHP 5.4 on your server. Visit your WordPress dashboard and update VaultPress today.

Posted in Announcements | 2 Comments

We’re sorry for the miscommunication

Some of you recently received an email from us that might have been a little confusing — maybe even caused a moment of panic — and we’d like to apologize for that.

Yesterday, we told some users that we had successfully completed their first backup. That was a mistake. The email was sent out while we were still processing the backups, and a few hours before they could actually access them in the VaultPress dashboard.

Some users who have been with us for a while also received these emails. Naturally, it’s confusing to hear that we recently completed your first backup, when we’ve been making backups all along. The email was a mistake, and the backups are safe and sound.

We’re sorry for the confusion we caused, and will do our best to send emails to you with the same care we take in making the backups themselves. As always, please feel free to drop us a line if there’s anything we can help with.

Posted in General | Leave a comment

Code Garage Migration

Late last year we announced that Automattic had purchased Code Garage, and that the VaultPress team would be taking it over.  Since then, we’ve spent quite a bit of time and energy working on the next steps:  How do we merge the service Code Garage customers are used to with the VaultPress infrastructure?

Today we’re happy to announce a migration plan that provides Code Garage users with the protection they’re used to — while letting us improve security and backup services for everyone by focusing our resources on VaultPress. Through July 1, all Code Garage customers are invited to migrate to VaultPress.  To sweeten the deal, your first two months are on us — you won’t see a charge from Code Garage or VaultPress for two months after the migration.  After those 2 months, your Code Garage bill will remain  unchanged – you’ll keep paying what you’ve been paying as a Code Garage customer.

If you’re not interested in migrating, we’ll maintain your service at Code Garage through July 1, and give you your last month free.

Code Garage customers who decide to give VaultPress a try will get a VaultPress Lite plan with the addition of daily security scans. As a VaultPress customer, you’ll also have access to standard VaultPress services like automated restores, restore to alternate site, and the fantastic VaultPress support staff. To make sure nothing falls through the cracks, you’ll have access your original Code Garage backup snapshots for 30 days after migrating.

Best of all, the migration process is simple.  We’ve put together an automated migration tool to simplify the move from Code Garage to VaultPress:

This slideshow requires JavaScript.

To start the migration process, just head over to your Code Garage dashboard, where you’ll find instructions on how to proceed.

We’ve given this a lot of thought over the past few months, and I’m confident that this move will give current Code Garage customers — who I’ve grown quite attached to over the past 2 years — with the best possible service and technology moving forward.

For a little more info on how we got to this point, I’ve also published a post on — you can have a look here.

If you have any questions about how this will work, please contact us.

Posted in General | Tagged | 3 Comments